Refund policy
Returns
Our policy lasts 7 days. If 7 days have gone by since you received your package in the mail, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging.
To complete your return, we require a receipt or proof of purchase.
70 E. Sunrise Hwy Suite 500, Valley Stream NY 11581
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ancientaurajewelry.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ancientaurajewelry.com and send your item to: 70 E. Sunrise Hwy Suite 500, Valley Stream NY 11581
Shipping
To return your product, mail your product to:
Ancient Aura Jewelry
70 E. Sunrise Highway, Valley Steam N.Y. 11581
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Always use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Lost Packages
Please note that we cannot be held responsible for lost or misplaced packages if the provided shipping address is incomplete or incorrect. To ensure a seamless delivery experience, kindly double-check and provide accurate shipping information during checkout. If you have any concerns, feel free to reach out to our customer support team, and we'll be more than happy to assist you. Your satisfaction is important to us!
Info@ancientaurajewelry.com
