FAQ

Who is Ancient Aura Jewelry?

We are a small Black-Owned eCommerce business located in Queens, New York. Our pieces are inspired by various ancient civilizations that help create our current understanding of Universal Laws & Principles

By adorning yourself with these pieces you're paying reverence to these ancestors which will allow you will tap into the spirit of their greatness. We also believe that the enchanting mystery of these ancient symbols will have a subtle effect that will intrigue everyone that you encounter.

What are your jewelry pieces made from? We use 18k PVD gold plating and make all of our pieces using a base metal of steel, brass, or alloy.

PVD (Physical Vapor Deposition) is a vacuum coating process that produces a brilliant decorative and functional finish. PVD utilizes a titanium nitride that provides an extremely durable coating. PVD coatings are more resistant to corrosion from sweat and regular wear than gold plating processes.

Do your jewelry pieces fade? On top of using a PVD coating process our pieces are double coated to ensure long lasting quality.

Do you offer a warranty? Yes, all of our jewelry pieces come with a 2yr warranty. If you are not pleased with your piece, we will give you a replacement.

What's the best way to care for and clean my jewelry piece? The best way to care for your jewelry is to clean it with a soft microfiber cloth. In addition, swimming or taking a shower with your jewelry are never recommended as these can result in damage to the metal due to the harsh chemicals in chlorine & some soaps.

What is your return policy? We have a 7 day return policy for a full refund or exchange if the items have not been damaged by customer. See full return policy

I need to return an item, what do I do? If you're not satisfied with you order and would like to return your item, please email us at ancientaurajewelry@gmail.com or call 1-833-777-AURA(2872) for a return authorization. PO BOX 37024, Elmont NY 11003

Do you ship internationally? Yes, We ship to Canada, U.K.,France, Italy.

How long does shipping take? U.S. domestic orders take about 4-7 business days. International orders take about 10-14 business days (depending on customs).

Do you sell wholesale? Not yet.

Do you do custom orders? Sorry, we don't do custom orders. But if you have any suggestions then please email or inbox us on any of our social media platforms. We do take our customer suggestions seriously.

What are you payment options? We accept PayPal & all major credit/debit cards. See full privacy statement

ancientaurajewelry@gmail.com

Instagram: ancient.aura.jewelry

FaceBook: facebook.com/AncientAuraJewelry/

Twitter: ancientaura

PO BOX 37024, Elmont NY 11003

1-833-777-AURA(2872)